Ghostfire Gaming stores relevant information supplied by you in order to fulfil your retail orders or facilitate your secure login to Ghostfire Gaming website services and features.
At Ghostfire Gaming we are committed to protecting your privacy. We use the information we collect about you to provide a more personalised experience. Any personal information provided to or gathered by Ghostfire Gaming through this website or otherwise is processed by Ghostfire Gaming Pty Ltd. Ghostfire Gaming is also the data controller.
We aim to process your personal data fairly and lawfully and in line with codes of industry best practice.
We undertake to only contact you with relevant information about products you have expressed an interest in including our newsletter.
You may at any time, change your email preferences with us and we positively encourage you to do so, so that you only receive information about games and genres you like. To do this open any newsletter we have sent you and choose the Update Profile option at the bottom to manage your contact preferences or unsubscribe.
Your Privacy Choices
You may contact us to have your personal information removed from our services - such as your name in the Thank You section of our Campaign Guide.
You may at any time request to see the information we hold about you and we undertake to provide this information within 30 days.
We undertake to store your digital data in secure locations, and to only allow appropriate members of staff to access it.
Your data is stored as follows:
Ghostfire Gaming Shopify Customers: Your account information is stored in the Shopify.com store platform. Shopify does not store payment details. All payment information is securely protected by encrypted transactions with your bank or payment service such as Paypal, Amazon Pay etc.
Dropbox: We use a company dropbox to securely store customer data that is being used for analysis, or bulk order fulfilment.
Pledgemanager & Backerkit: To process and handle fulfilment for Kickstarter or other crowdfunding rewards we use various pledge manager cloud services such as Backerkit.com or Pledgemanager.com.
Fulfilment – To process physical orders, we securely transfer your shipping address to our warehouse provider.
What information do we collect? How do we use it?
As a store customer we may hold your shipping and billing address along with your order history. When you enter a contest or other promotional feature, or sign up for a newsletter, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. We may ask for other information such as age, location or your preferences in relation to games and other merchandising. This information is used to personalise our services to you and to create aggregate reports. The reports will not contain any personally identifying information. We also monitor customer traffic patterns and site usage to help us improve the design and layout of the service. We may provide your details to legal bodies to maintain our legal compliance. We may also use the information we collect to occasionally notify you about important functionality changes to the website, and new services that we may offer. If you would rather not receive this information you may opt out by using the unsubscribe link in the e-mail.
How does Ghostfire Gaming protect customer information?
Whenever you provide your details we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us, our cloud services or payment providers. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What about "cookies"?
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us to provide features such as making it easier to recall your profile details from our secure databases. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our service.
Will Ghostfire Gaming disclose the information it collects to outside parties?
Ghostfire Gaming may provide aggregate statistics about the users of the Ghostfire Gaming webstore, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access only to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with Australian Data Protection legislation.
We are committed to protecting your privacy. We use the information we collect on the site to make your visit at Ghostfire Gaming as useful as possible and to enhance your overall experience. We will not sell trade or rent your personal information to others, except in the event of a major capital restructuring of Ghostfire Gaming such as a change of ownership.